monCarbone has dedicated itself to design carbon fiber material products with designing talents from different fields of expertise around the world. We have designed and enforced extensive quality assurance procedures from the initial designing stages through to the final manufacturing process.
monCarbone offers limited lifetime warranty to our products against defects in materials and workmanship for a period of one (1) year from the date of original purchase ("Warranty Period"). This limited lifetime warranty covers our product only under normal usage, which does not include damages resulting from abuse, misuse or accidents, nor include minor cosmetic damages such as surface scratches against foreign objects. If a defect arises, please file your claim by contacting our Warranty Process Center at warranty@moncarbone.com. A customer service representative will reply with a RMA (Return Materials Authorization) number and instructions on returning the defective product for evaluation within two (2) weeks of processing time.
If a vaild claim is received by us within the Warranty Period, monCarbone warranties the repaired product and replacement of the product provided hereunder against defects in materials and workmanship for the remainder of the warranty period or ninety (90) days, whichever is longer. Please note that any product returned without a RMA (Return Materials Authorization) number will be refused to sender at the sender's own expense.
