Below are some of the most frequently asked questions regarding your purchase order. If you are looking for specific assistance, please email us at
order@moncarbone.com
How do I know if I have purchased my product(s) and completed the order?
You will receive an email from PayPal confirming your payment (via PayPal or major credit card) on the purchase order.
How long does it take to process and receive my order?
monCarbone Online Shop will process charges to your PayPal account or credit card immediately upon purchase. Orders are generally shipped within 24-48 hours. For standard international shipping, it takes 7-14 days from shipment date to receive your order; express international shipping takes 3-5 days from shipment date.
Does monCarbone ship internationally?
Yes, we offer standard and express international shipping.
Why is it more expensive now than it was a week ago?
All prices, shipping rates, and product specifications are subject to change without prior notice. Please refer to our website’s published product specification and pricing online for the most current and updated information.
How do I send my order as a gift?
To send your purchase as a gift, please specify a different shipping address than your billing address when placing your order.
Can I cancel my order?
You may cancel your order within 24 hours of placement. If you cancel your order past 24 hours, your cancellation will be treated as a standard return request whereby an associated restocking fee will be assessed.
Can I exchange a product?
Yes, you may exchange your product within 15 days in its original unopened packaging with an RMA number. Email us your request at order@moncarbone.com whereby a representative will provide you with an RMA number and instructions on returning the product. Please refer to our “Return Policy” for additional details.
How do I process a return or refund?
Yes, you may exchange your product within 15 days in its original unopened packaging with an RMA number. Email us your request at order@moncarbone.com whereby a representative will provide you with an RMA number and instructions on returning the product. Please refer to our “Return Policy” for additional details.
Is there a restocking fee on exchanges or returns?
Yes, there is a restocking fee on exchanges and returns. Please refer to the "Restocking Fees Schedule" under our "Return Policy."
What forms of payment do you accept?
monCarbone Online Shop accepts all major credit cards including: MasterCard, Visa, Discover, and American Express.
Do you accept PayPal?
Yes, monCarbone Online Shop accepts PayPal.
What is the difference between Midnight Black and Mystery Black finishes?
Midnight Black: Gloss mirror finish that is commonly seen on bicycles, golf clubs, racing cars, etc.
Mystery Black: Unique matte finish that allows you to feel the weave of the carbon fiber material. This textural treatment features scratch-resistant capabilities.
What if I have other questions not answered above?
For all other questions, please email us at order@moncarbone.com. Your inquiry will be responded within 24-48 hours.
